Toronto’s TTC Launches Mental Health Crisis Workers: A New Model for Urban Safety

The Toronto Transit Commission (TTC) is taking a big step toward improving safety and support on public transit.

Starting November 15, mental health crisis workers will be available at some of the busiest TTC subway stations, including Spadina, Union, and Bloor–Yonge.

These trained professionals are part of the Toronto Community Crisis Service (TCCS). They’ll be available 24/7 to support people in distress—whether that’s due to mental health issues, homelessness, or emotional crises.

This is a new pilot project aimed at creating a safer, more supportive experience for everyone who uses the TTC.

Instead of relying only on police or security officers, the TTC is now offering a health-first approach. Crisis workers are trained to handle tough situations calmly, offer emotional support, and connect people to the help they need. It’s a major shift in how we think about safety on public transportation.

Why does this matter?

Many emergency calls on the TTC are not about crime—but about people going through mental or emotional challenges. A compassionate, professional response can often prevent things from getting worse. By placing crisis workers directly on platforms, the TTC is showing a commitment to both safety and mental health.

Here’s what riders should know:

• If you see someone in distress on a train or platform, you can contact TTC staff, use the SafeTTC app, or call 211. A crisis worker team may respond.

• The program is a six-month pilot, and the City will review how well it works.

• This doesn’t replace police or special constables—but it adds another layer of care.

The TTC and the City of Toronto are working together to build a transit system that feels safer for everyone—not just with cameras and patrols, but with people who care. This pilot is part of Toronto’s larger SafeTO plan, focusing on mental health, prevention, and community well-being.

As we move forward, this could become a model for other cities. Mental health support in public places is no longer just an idea—it’s becoming real, right here in Toronto.

Let’s support a city where everyone feels safe, seen, and supported—on and off the train.